I asked them for a particular feature in the freezer and they quickly sent the goods without them sending a detailed picture to you, even asked for refund and there was no single apology for the issue or even compensation with part payment of the money...they are not true at all
Respuesta del proveedor:
We are sorry to hear that you were not fully satisfied. However, we would like to clarify this matter respectfully and truthfully.
The product we delivered to you is exactly the same as the photos and description we provided before shipment. The freezer has metal drawer rails inside, while the drawer itself is made of plastic, which we had clearly shown and explained with pictures during our communication.
This case was carefully reviewed by Alibaba’s dispute team, and the final result confirmed that our product fully matched the description.
We always take customer feedback seriously and remain committed to providing honest service and high-quality products to every buyer.
22 Oct 2025