We are sorry to hear that you were not fully satisfied. However, we would like to clarify this matter respectfully and truthfully. The product we delivered to you is exactly the same as the photos and description we provided before shipment. The freezer has metal drawer rails inside, while the drawer itself is made of plastic, which we had clearly shown and explained with pictures during our communication. This case was carefully reviewed by Alibaba’s dispute team, and the final result confirmed that our product fully matched the description. We always take customer feedback seriously and remain committed to providing honest service and high-quality products to every buyer.